Returns Policy

Please note: All returns within the UK are now free of charge

RETURNS/EXCHANGE POLICY
As in our stores, customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability.
Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or exchange in compliance with our policy.
Unsuitable items may be refunded or exchanged within 14 days of date of delivery.

The procedure to follow is :

1) Within 7 days of receiving an item, you must obtain a return authorisation reference number by e-mailing us at orders@question-air.com. For UK customers we will then arrange for the package to be picked up from your address by DHL. International customers are responsible for returning items to the warehouse within 14 days of delivery.

2) Write your return authorisation reference number on your original receipt and enclose it with the parcel you are returning. (Any items that are not accompanied by the returns number will not be accepted).

Any returned items received after the 14 days are accepted at the sole discretion of FAQ CLOTHING LTD and will only be refunded with a credit note that can be used both online and in-store. It is essential that, in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and
in its original packaging. Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser.

Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and postal costs.

For international returns please note on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes on receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at the company's discretion. The customer's statutory rights are unaffected. For sale items, the return procedure remains the same, except goods must be returned to us within 7 days of the issue of your return authorisation reference number.