TERMS & CONDITIONS

SHOPPING ONLINE
Once you have placed your order, we will send you an email showing the total value of your order that will be debited from your credit/debit card, along with a payment reference number. Please keep this payment reference number as it may be needed in correspondence with ourselves. This email is not an order confirmation or order acceptance.

If we no longer have the item you have ordered or there is a delay for whatever reason, we will endeavour to contact you at the email address you provided us with when placing your order. If we are unable to contact you, or get no reply to our email, we will not supply you with a substitute product, unless you have instructed us otherwise.

We are not obliged to supply the products you have ordered, unless we have them in stock and at the price stated.

Orders will not be accepted for the following reasons:
1) An item you have ordered is not in stock.
2) Your payment is not authorised.
3) There is an error with either the product or pricing.

Question Air (FFRL LTD) is not obliged to supply products ordered through this website and the display of any items is not an offer to sell. The refusal of any offer to purchase by you, at any time, is at our sole discretion and we reserve this right to do so.

Question Air (FFRL LTD) will do its best to keep the website as up to date as possible, but we cannot guarantee that any specific item will always be available. If we cannot supply an item, we will contact you by email and release the funds being held in our account for the purchase, or offer you store credit that can be used both online and in one of our boutiques.

Please note, all prices are inclusive of VAT at the current rate and are in pounds sterling.
When you place an order with us, you are offering to buy the item at the price that has been stated, subject to these terms.
Orders can also be placed by telephone. Please contact our Customer Service team on 020 7385 7310 for assistance.

PASSING OF PROPERTY AND RISK
Legal ownership of the items will be retained by us until you have made full payment and it has been received by us. In the case of the payment being refunded to you by ourselves, legal ownership of the goods will immediately revert back to us. Risk on the items will be immediately passed to you on delivery to your address.

THE WEBSITE
As both the internet and technology itself can be unpredictable, Question Air (FFRL LTD) cannot guarantee the website will be completely free of errors, viruses and bugs or compatible with all software and hardware. We also cannot guarantee that your visit will be totally uninterrupted. Access to our website is entirely at your own risk. If, for any reason beyond our control, we cannot provide you our internet services, we will not be held responsible to you. We cannot guarantee the accuracy of the content of our website, explicit or implied, as it is presented as you see it. If we consider it to be necessary, at any time, we reserve the right to update product information, make changes to any part of our website, amend errors or withdraw any part of the site.

LIABILITY AND INDEMNITY
Apart from our contractual obligation to supply goods after acceptance of orders placed on our website, neither we nor any of our employees, directors or other representatives will be liable in contract, tort, negligence or otherwise for any damage or loss whatsoever in any way connected with your use of the website. You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities, claims, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We reserve the right to terminate your use of the website immediately if we consider that you have breached these terms and conditions.

JURISDICTION
This website is controlled and operated by FFRL LTD in the UK. English law governs these terms and conditions and all matters connected with any order you place on our website.

COPYRIGHT STATEMENT
This website is owned and operated by FFRL LTD, London, United Kingdom. Any content that is either pictures, photographs, logos, designs, written and other materials are copyrighted to FFRL LTD and photographers, designers and authors etc. All worldwide rights are reserved. The contents and the site itself may only be used for personal non-commercial use. Any reproduction, of any part of our website, is prohibited without prior notice and written permission from FFRL LTD. It is important that you know that all things represented in the Question Air website are the property of their owner companies, such as accessories, fashion, trademarks, company names etc.

GENERAL
By accessing this website you agree to these terms and conditions. If you do not agree to them, you must not use or access this website.

The Question Air website is an online service of FFRL LTD and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

Before placing an order please read through these terms.

It is up to our total discretion to change these terms and conditions at any time and any continued use by you of this website, after these changes, will constitute your agreement of these new terms and conditions. We advise you to thoroughly read these terms and conditions and check back frequently. If at any time you do not agree to these terms and conditions, you should stop using this website immediately.

If you have any questions regarding these terms and conditions, please contact us by e-mail at orders@question-air.com.

Our registered office: FFRL LTD T/A Question Air Aston House Cornwall Avenue Finchley London N3 1LF Registration No: 10348952 Vat No: 249162104